zbeen Privacy Policy
Here you will find a complete and transparent explanation of how your personal information is collected, used, and kept safe on the zbeen platform.
Introduction & Purpose
zbeen operates a safe and reliable online gaming platform for Bangladeshi players. We believe that protecting your personal information is a fundamental right. This privacy policy will tell you what information we collect, why we collect it, how we use it, and how we keep it safe.
1 Scope of This Policy
This privacy policy applies to the zbeen website (zbeen.lat) and all services connected to it. By creating an account on our platform, playing games, or using any of our services, you are considered to have agreed to the terms of this policy.
Please read this policy carefully — especially the sections that discuss your rights and our responsibilities. If you have any questions, contact us at [email protected].
Information We Collect
Personal Identity Information
The information you provide at the time of account registration may include:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Current address
Financial Information
To process deposits and withdrawals, we collect the following information:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Date and time of deposits and withdrawals
We never store your full bank card number or PIN.
Gaming Activity Information
To improve your experience and ensure responsible gaming, we collect:
- Game history and betting records
- Session duration and frequency
- Bonus and promotion usage details
- VIP tier and rewards details
Technical Information
Information collected automatically to maintain platform security and performance:
- IP address and device type
- Browser information and operating system
- Login time and location data
- Cookies and session tokens
Purpose of Data Use
3 Why We Use Your Information
zbeen uses your information only for the following legitimate purposes:
- Service Delivery: Managing your account, processing deposits and withdrawals, and ensuring gaming services run smoothly.
- Identity Verification: Confirming your age (for users aged 21 and above only) and verifying account ownership.
- Security and Fraud Prevention: Detecting unauthorized access, financial fraud, and suspicious activity.
- Responsible Gaming: Monitoring your gaming behavior and providing support when needed.
- Customer Support: Providing assistance via 24/7 live chat and email, and resolving complaints and queries.
- Platform Improvement: Analyzing user experience to improve the quality of our services.
- Technical Maintenance: Maintaining system performance and uninterrupted service.
Sharing Information with Third Parties
4 Who We May Share Information With
zbeen never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following cases:
- Payment Processors: Financial information required to complete bKash, Nagad, Rocket, and bank transfer services.
- Technology Partners: Organizations providing technical support for platform operations — limited strictly to necessary information.
- Legal Obligations: To comply with court orders or lawful requests from law enforcement authorities.
- Fraud Prevention: To notify relevant authorities if serious fraud or criminal activity is detected.
When sharing information with any third party, we ensure that they also follow appropriate data protection policies.
Cookies and Tracking Technology
What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. zbeen uses the following types of cookies:
- Essential Cookies: To maintain login sessions and security.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To monitor and improve platform usage.
Cookie Controls
You can control or delete cookies at any time from your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.
zbeen does not use any third-party advertising tracking cookies.
Data Protection Methods
6 How We Protect Your Information
zbeen employs the highest technical and organizational security measures:
- SSL Encryption: All data transmitted on the website is encrypted using SSL (Secure Socket Layer) technology.
- Two-Layer Security: Additional verification steps for login and financial transactions.
- Access Control: Only authorized staff can access specific information.
- Regular Security Reviews: Regular audits conducted to identify system vulnerabilities.
- Data Backup: Regular secure backups to ensure continuous protection of your information.
- Firewall and Intrusion Detection: Real-time monitoring of suspicious activity.
However, it is not possible to guarantee 100% security when transmitting information over the internet. While we take every precaution, it is the user's own responsibility to keep their account password and login details safe.
Data Retention Period
7 How Long Information Is Kept
zbeen does not store any information beyond what is necessary. Retention periods are determined on the following basis:
- Active Accounts: All information is retained for as long as the account remains active.
- After Account Closure: Financial transaction records may be kept for a specified period to meet legal and regulatory requirements.
- Fraud-Related Information: Retained for as long as necessary to prevent misuse.
- Customer Support Communications: Complaint and support history is retained for a specified period.
Once the specified period has passed, information is securely deleted or anonymized.
Your Data Rights
Right of Access
You may request to know what information we hold about you. We will present that information to you in plain, easy-to-understand language.
Right to Rectification
If your information is incomplete or incorrect, request a correction. We will update that information as quickly as possible.
Right to Erasure
In certain circumstances you may request that your information be deleted, though this may not apply in full where legal obligations exist.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly for marketing-related use.
Data Portability
You may request to receive your information in a structured, readable format.
Right to Restriction
In certain circumstances you may request that the processing of your information be restricted, such as while the accuracy of your data is being verified.
How to Exercise Your Rights
To exercise any of the above rights, email [email protected] or contact us through the live chat on the zbeen platform. We will process your request and inform you of the outcome as quickly as possible.
Protection of Minors
9 Age Restriction and Protection
zbeen is for users aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21.
Age verification is mandatory at the time of account registration. If we become aware that a minor has created an account, that account will be closed immediately and any information collected will be deleted.
If you become aware that a minor is using zbeen, please notify us at [email protected].
Changes to the Privacy Policy
10 Policy Update Process
zbeen may update this privacy policy from time to time. For significant changes, we will:
- Update the "Last Updated" date at the top of the page.
- Post a notice on the platform.
- If necessary, send a summary of the changes to your registered email.
Continued use of the platform after changes have been made will be taken as your agreement to the new policy. We recommend that you review this page regularly.
Contact Us
For any privacy-related questions
If you have any questions, concerns, or requests regarding this privacy policy, our support team is always here to help. We provide assistance in both Bengali and English.
To learn more, read about us or visit our FAQ page.