zbeen's Complete Terms & Conditions
Please read these terms carefully before using the platform — all rules regarding accounts, bonuses, payments, and responsible gaming are clearly set out here.
This document forms a legal agreement between the zbeen platform and its users. When you create an account on zbeen or use the platform, you are considered to have accepted all the terms set out below. zbeen reserves the right to amend these terms at any time, and any changes will be published on this page.
Table of Contents
- 1. General Provisions
- 2. Eligibility & Registration
- 3. Account Management
- 4. Financial Transactions
- 5. Bonuses & Promotional Offers
- 6. Gaming Rules
- 7. Prohibited Activities
- 8. Privacy & Data Protection
- 9. Responsible Gaming
- 10. Limitation of Liability
- 11. Account Closure & Suspension
- 12. Dispute Resolution
1. General Provisions
zbeen is a safe and reliable online gaming platform operated exclusively for players in Bangladesh. These terms have been prepared in accordance with the applicable laws of the People's Republic of Bangladesh.
The zbeen platform operates under SSL encryption and a fair play policy. If you find any part of these terms unacceptable, please do not use the platform. The Bengali version of this document shall be considered the authoritative version.
- These terms are also available in English; however, in the event of a dispute, the Bengali version shall take precedence.
- zbeen reserves the right to amend these terms at any time without prior notice.
- Continued use of the platform after any amended terms are published will be considered acceptance of the new terms.
2. Eligibility & Registration
2.1 Age Requirement
Users must be at least 21 (twenty-one) years of age to register and participate on the zbeen platform. zbeen may request a government-issued ID at any time to verify age. Registration and use by minors is strictly prohibited.
2.2 One Person, One Account
Each user may open only one account. Operating multiple accounts by the same individual is a serious breach of these terms and may result in both accounts being permanently closed.
2.3 Accuracy of Information
All information provided at registration — including name, date of birth, mobile number, and payment details — must be accurate and complete. Providing false information may result in account cancellation and forfeiture of any associated balance.
3. Account Management
3.1 Login Security
You must keep your zbeen account username and password strictly confidential. Full responsibility for the security of your account lies with you. If you believe your account is being accessed without your authorisation, notify our support team immediately.
3.2 Updating Account Information
If your name, mobile number, or payment account details change, inform the zbeen support team immediately. zbeen will not be responsible for any transaction issues arising from outdated information.
3.3 Inactive Accounts
For accounts that remain inactive for an extended period, zbeen may temporarily suspend the account after notifying the user in advance.
4. Financial Transactions
4.1 Deposit Rules
The following methods are accepted for depositing gaming balance on zbeen: bKash, Nagad, Rocket, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). No other methods are accepted.
- Minimum deposit amount: ৳100 (the same limit applies for each method).
- The maximum deposit limit depends on the user's account verification level.
- Deposits are generally credited to the balance instantly.
4.2 Withdrawal Rules
Withdrawal requests must be for a minimum of ৳1,000. Once applicable wagering conditions are met, zbeen generally processes withdrawals within 1 hour.
- Withdrawals can only be made using the same method used for the original deposit.
- Identity verification (KYC) may be required before a first withdrawal.
- zbeen reserves the right to place withdrawals on hold in cases of suspicious transactions until verification is complete.
4.3 Currency & Conversion
All transactions on zbeen are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not accepted.
5. Bonuses & Promotional Offers
5.1 Welcome Bonus
zbeen offers new members a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example:
- ৳1,000 deposited → bonus ৳1,000 → total balance ৳2,000
- ৳12,000 deposited → bonus ৳5,000 → total balance ৳17,000
5.2 Wagering Requirements
Before bonus funds can be withdrawn, a 25x (25 times) wagering requirement must be met. Wagering is calculated on the bonus amount only, not on the deposit amount.
Example: ৳1,000 bonus × 25 = ৳25,000 in bets must be completed before the bonus funds can be withdrawn.
5.3 Bonus Usage Rules
- Each promotional offer has a set validity period; if wagering is not completed within the specified time, the bonus will be cancelled.
- Any attempt to obtain bonuses through fraudulent means will result in both the account and the bonus being forfeited.
- For bets placed with bonus funds, the wagering contribution percentage may differ across certain games.
- zbeen does not permit the stacking of multiple bonuses.
6. Gaming Rules
6.1 Game Outcomes
All games on the zbeen platform are operated by a verifiable Random Number Generator (RNG), which ensures fair play. Game outcomes are entirely computer-determined and cannot be manipulated by any external party.
6.2 Sports Betting
Specific market rules apply to betting on sporting events including cricket, football, and kabaddi. Official results shall be considered final for the purpose of settling bets.
- Bets placed before a match starts will be refunded if the match is abandoned.
- Bets placed during live betting are generally non-refundable — exceptions may apply in specific cases.
- zbeen reserves the right to void any bet placed incorrectly due to a technical error.
6.3 Live Casino & Slots
Specific rules for live casino games (Evolution Gaming, Ezugi) and slot games (Pragmatic Play, PG Soft, JILI, Spribe) can be found on the relevant game pages. Each game's own rules apply.
7. Prohibited Activities
The following activities are strictly prohibited, and involvement in any of them may result in permanent account closure and forfeiture of balance:
- Attempting to obtain bonuses through fraudulent or manipulative means.
- Operating multiple accounts or using a third party's account.
- Playing games using automated software, bots, or scripts.
- Using the platform for money laundering or any illegal financial activity.
- Operating an account on behalf of a minor.
- Attempting unauthorised access to zbeen's systems, servers, or network.
- Engaging in fraudulent or harassing behaviour towards other users.
8. Privacy & Data Protection
zbeen treats the protection of your personal information as its highest priority. All data is stored and transmitted securely using SSL encryption technology. Your information is never sold or transferred to any third party.
For full details on data collection, use, and storage, please read our Privacy Policy.
- zbeen may request necessary documents for the purpose of identity verification.
- Information may be disclosed to authorities where required by applicable legal obligations.
- User behaviour data may be analysed to improve the quality of the service.
9. Responsible Gaming
zbeen believes gaming should be enjoyable. We prioritise responsible gaming and encourage users to stay aware of their gaming habits.
- Set your own limits — daily, weekly, or monthly deposit limits can be set through the support team.
- Contact the support team to set gaming time limits or to use the temporary self-exclusion feature.
- Never treat gaming as a source of income.
- If you notice problematic gaming behaviour, take a break immediately.
For detailed responsible gaming guidelines, visit our Responsible Gaming page. This platform is for users aged 21 and above only.
10. Limitation of Liability
The zbeen platform is provided on an "as-is" basis. zbeen will not be liable for any losses in the following circumstances:
- If a game is interrupted due to internet disconnection or a technical issue with the user's device.
- Delays or failures related to third-party payment services (bKash, Nagad, Rocket, etc.).
- Losses arising from a user's account credentials being disclosed to another party.
- Service unavailability during unexpected system maintenance or upgrades.
- Consequences of a user's unlawful activity or breach of these terms.
In any case, zbeen's maximum liability shall be limited to the actual balance held in the relevant user's account at the time.
11. Account Closure & Suspension
11.1 Closure at User's Request
Any user may request to close their account at any time. Any existing balance (subject to applicable conditions being met) may be withdrawn before the account is closed. Contact [email protected] for assistance.
11.2 Suspension or Closure by zbeen
zbeen may temporarily suspend or permanently close an account in the following circumstances:
- Breach of any part of these terms.
- Providing false information or failing to complete the identity verification process.
- Fraudulent or suspicious activity.
- Legal obligations or regulatory directives.
12. Dispute Resolution
12.1 Complaint Submission Process
If you have any complaint against zbeen or regarding your account, please contact our support team first. We are committed to resolving issues fairly and promptly.
- Live Chat: Available 24/7 (in Bengali and English).
- Email: [email protected]
12.2 Resolution Standards
In resolving disputes, zbeen's recorded logs and database information will be considered final evidence. In any dispute regarding game outcomes, bet amounts, or transactions, this information shall be authoritative.
12.3 Applicable Law
These terms and conditions shall be interpreted in accordance with the laws of the People's Republic of Bangladesh. Both parties will attempt to reach a resolution through discussion, and where necessary, the existing legal framework will be followed.
For ages 21 and above only. Play responsibly.
More Important Documents
Responsible Gaming
Guidelines for responsible gaming to ensure a safe and enjoyable experience.
Read moreJoin zbeen and Play Safe
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